Alex

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  • I can’t transfer Premium. Why?

    Transfer of Premium is no longer supported. If you want to share your premium subscription with family and friends then please purchase the "Premium Monthly" which allows family sharing. Premium ...

  • I forgot my password!

    Due to security concerns, we unfortunately had no other option but to remove the “Forgot password” functionality within the WeatherPro app. Please check whether your license has been connected to y...

  • Forgot password functionality removal

    Due to security concerns, we unfortunately had no other option but to remove the “Forgot password” functionality within the WeatherPro app. Please check whether your license has been connected to y...

  • What is the impact of MeteoGroup account retirement?

        The old MeteoGroup accounts and logins are no longer supported and will be retired soon. Premium subscriptions can still be purchased through AppStore's feature rich in-app purchase options.   ...

  • How to create an account?

    Account creation is no longer supported. Purchasing a subscription no longer requires an app account. Each purchase is now tied to the user's Apple Account.  

  • When trying to purchase Premium I get the error message: “Payment not allowed”!

    This might have several reasons, so please check if: in the device settings the restrictions are disabled or the child lock is enabled (via Settings / General / Restrictions) you use the same Ap...

  • Can I extend my premium service in advance?

    Unfortunately, this is not possible. Please wait until the premium subscription expires and purchase a new subscription. If you have purchased the "Premium Monthly", your subscription will auto ren...

  • What does the premium service include?

    Whilst WeatherPro is already one of the most comprehensive weather apps out there, WeatherPro Premium offers even more advanced features and extra data! In addition to all the features found on the...

  • My Premium doesn’t work / is activated only on one device. Why?

    We no longer support Premium subscriptions linked to an app account on multiple devices.  To use a Premium subscription on multiple device, please purchase the "Premium Monthly" option which allows...

  • With every start of the app a "merge conflict" is shown.

    This can occur in two special cases while the iCloud is enabled: You are using more than one device with an app from MeteoGroup installed. If you purchased the premium service for each app separa...